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APPOINTMENT CANCELLATION & RESCHEDULING POLICY

We ask that you please plan to arrive 5 minutes prior to your appointment time. New clients, please allow 15 minutes in advance to fill out an intake form and to discuss your needs.

We ask that you advise us at least 24 hours in advance for reserved appointments to re-schedule or cancel; failure to show to do so will result in a 50% late cancellation charge.  We will bill you directly or add this cancellation fee to your next visit during the checkout process. 

In the event that you have purchased a package of services with us and cancel within less than 24 hours, we will deduct one appointment from the package. 

We understand life happens and we are grateful to your communication about scheduling changes.  

RETURN POLICY

Due to the nature of some of our products (foods, capsules, extracts, supplements, etc.) it is unlawful for us to take back or exchange for future resale, as we cannot guarantee the product's integrity once it leaves our environment.  We ask you to please take advantage of your ability to purchase a smaller quantity, if unsure before buying a larger quantity.

On all other products, our policy is to exchange or supply a store credit by means of a gift card, with valid receipt only within 15 days of purchase.  ** We are unable to make cash refunds.**

Refunds on services or gift certificates will be issued as an-kind service credit to be used for another type of service.  We do not offer any refunds on services purchased as a package and can allocate the balance to be used for other services, the credit does not apply to the purchase of any products.

Please be certain that we are apologetic to you for any inconvenience or disappointment that you may experience due to this policy.  We certainly hope that a store credit will bring you back in and we will have the pleasure to provide you will exceptional, wellness focused services.
 

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